Effective July, 2023
Our Privacy Policy has been Updated.
Introduction
This privacy policy explains how Next Level Home Buyers collects, uses, and discloses your information when you use our services. This policy applies to all products and services offered by Next Level Home Buyers, including our website, mobile applications, and other platforms we operate (“Services”). Please read this policy carefully to understand how we handle your information. By accessing or using our Services, you agree to the terms of this privacy policy.
Information We Collect
- Information You Provide
We collect information that you provide to us when using our Services. This may include personal information such as your name, address, phone number, email address, account login details, photos and videos of your home, circumstances related to your home purchase or sale, reviews or comments you leave on our Services, and other relevant information necessary to provide our services.
- Information We Collect from Your Device(s)
We may collect information from the device(s) you use to access our Services. This may include device attributes, such as operating system, hardware and software versions, browser type, and unique identifiers. We may also collect information about your browsing session, including mouse movements, clicks, scrolls, and keystrokes. Additionally, we may collect network and connection information, data from cookies and similar technologies, and other information related to your device.
- Information We Collect When You Call Us
We may monitor or record phone or video calls for quality purposes. Personal information provided during these calls may be entered into our customer service databases.
- Information We Collect from Partners, Service Providers, and Affiliated Businesses
We may collect information about you from our partners, service providers, and affiliated businesses to provide our Services. This may include Multiple Listing Service (MLS) information, prequalification letters from financial institutions, construction or purchase contracts, verification of identification, and other relevant information related to your home purchase or sale.
- Information We Collect from Public Sources
We may collect information from public sources to assist in providing our Services. This may include tax assessments, property profiles, sale prices of similar homes, permits issued for remodels, and other publicly available information related to your home.
- Information We Collect Through Our Mobile Applications
When you use our Services through our mobile applications, we may collect certain mobile device data, such as device identification numbers, device type, mobile carrier, and location information (with your consent). We may also collect information about your interactions with our mobile applications.
- Information We Collect When You Visit A Next Level Home Buyers
If you use our Website to unlock Next Level Home Buyer, we may collect the date and time of the home unlocked. Some of our properties may have additional monitoring technologies, such as motion sensors and video cameras, for security purposes.
- Information We Collect Through Estimated Offers Via Text
We may collect data through text messages for the purpose of providing estimated offers. This data will not be shared with third parties for marketing purposes.
How We Use Your Information We use the information we collect for various purposes, including:
- Providing our services to you
- Understanding the home, you may want to sell or buy
- Ensuring your safety and the security of our properties
- Advertising our services and relevant products
- Conducting market research
- Supporting information security and debugging
- Resolving disputes
- Enhancing user experience and improving our services
How We Disclose Your Information We may disclose your information in the following circumstances:
- At your direction, such as sharing information with real estate agents, home builders, financing providers,
or other partners, as requested by you - With our affiliated companies, to the extent allowed by law
- With service providers who perform services on our behalf
- In response to legal processes, regulatory authorities, or to protect our rights, safety, or property, or the rights, safety, or property of others
- In connection with a business transaction, such as a merger, acquisition, or sale of an asset
- With your consent or as otherwise disclosed at the time of data collection
Please note that we may also share aggregated or anonymized information that does not directly identify you for various purposes, including analytics, research, and marketing
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.
Your Choices
You have choices regarding the collection, use, and disclosure of your information:
- You can choose not to provide certain information, but this may limit your ability to use certain features of our Services.
- You can opt out of receiving promotional emails by following the instructions in the email or contacting us directly.
- You can disable cookies through your browser settings, which may affect your ability to use certain features of our Services.
Promotional Messages
You can stop receiving promotional email communications from us by following the “unsubscribe” instructions provided in such communications. We make every effort to promptly process all unsubscribe requests. You may still receive service-related communications, including account verification, transactional communications, changes/updates to features of the services, and technical and security notices.
Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Next Level Home Buyers. We are not responsible for the privacy practices or content of these third-party platforms. We encourage you to review the privacy policies of those platforms before providing any personal information.
Children’s Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we may have collected personal information from a child without parental consent, please contact us, and we will promptly delete the information.
Changes to the Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated privacy policy on our website or through other appropriate means. Your continued use of our Services after the effective date of the updated policy constitutes your acceptance of the changes.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at (928) 504-2599.
Please note that this is a general overview of our privacy practices, and the actual privacy policy may contain additional terms and details. It is essential to review the complete privacy policy for a comprehensive understanding of how your information is handled.
